Existing Clients
Your LP Client Center
Pay Your Bill
Securely pay your invoice online through our QuickBooks portal.
Pay Online
Request Service
Submit a maintenance request, schedule a consultation, or ask a question.
Submit Request
Call Us Directly
For urgent requests, schedule changes, or billing questions — call or text.
(208) 651-2206
Need a crew back on your property?
Book a follow-up visit straight onto Joshua's calendar — no phone tag, no hold music. You get a confirmation with the time and a reminder the day before.
Client Center
Paying, Requesting, and Getting Help
Quick answers about the practical side of working with us — billing, service requests, and who to call when something is not right.
Request ServiceHow do I pay my bill?
Pay by card or ACH through the Client Center, or by check at the Post Falls shop. Maintenance and snow contracts invoice monthly or per event; project work is invoiced at defined milestones with a deposit on anything over $2,500. Never a surprise line item — your invoice matches the signed scope plus approved change orders.
How do I request a service visit?
Use the request form in the Client Center or call the shop. If it is within your contracted service window, we will schedule the next available route date. If something is urgent — a leak, a failure, a hazard — call, and we will triage it that day.
What happens if I am not satisfied with the work?
Tell us. Within the guarantee period, corrections are free and we schedule them promptly. If a planting fails during establishment, we replace it. This is Satisfaction Guaranteed, and it is enforced by Joshua personally — not routed through a customer service queue.
Do I need an account to pay a bill?
No. One-time invoice payment needs only the invoice number and your email. A portal login is only useful if you want recurring service history, saved payment methods, and automated reminders — which most maintenance clients end up wanting by the second season.
Who do I contact about an invoice I do not recognize?
Call the shop and ask for Joshua. Every line on your invoice should trace to the signed scope or a change order you authorized. If something does not, we will tell you what happened and correct it. We do not use surprise charges to hold a client past a contract term.
Something wrong on your property? Call, do not email. (208) 651-2206 reaches a person who can dispatch a fix the same day.